Terms & Conditions

Welcome to 357 Creative Marketing

357 Creative Marketing and its related website, www.inkworld.sg referred to as “357 Creative Marketing” provide website features and other products and services to you (collectively “Customers”, each a “Customer”) when you visit or use https://inkworld.sg/; 357 Creative Marketing mobile application (“357CM App”); or use software provided by 357 Creative Marketing in connection with any of the foregoing (collectively, “357CM Services”).

Acceptance of terms

Please read these terms and conditions (“T&Cs”) carefully. By using 357CM Services, you agree to these T&Cs, and you consent to the collection, use, and disclosure of your personal data as described in these T&Cs. If you do not agree to these T&Cs, you must discontinue the use of 357CM Services. Your use of 357CM Services shall be deemed to be your agreement to be bound by each of the terms set forth below. 357 Creative Marketing can change these T&Cs at any time by posting updated T&Cs on 357CM Services or by sending registered Customers an email notice of the changes. If any modification is unacceptable to you, you shall cease using 357CM Services immediately. If you do not cease using 357CM Services, you will be deemed to have accepted the change.

You are expected to check these T&Cs from time to time to take notice of any changes 357 Creative Marketing has made as they are binding on you.

Use of 357CM Services

To purchase products and/or use services through the 357CM Services, you must first establish an account with 357 Creative Marketing (“357CM Account”). Registration for an 357CM Account provides a unique identification for each Customer, and allows us to trace any order in the event of queries.

Registration must only be done by individuals who can form legally binding contracts under Singapore law; who are at least 18 years of age; and are not barred from using 357CM Services under any applicable laws. By using 357CM Services, you represent and warrant that you are of age and you agree to be bound by these T&Cs. If you are under 18 years old, you have obtained verifiable consent from a parent or legal guardian.

To register for an account, you must provide a valid mobile number or an unique email address. You will be asked to provide a password upon registration.

You are responsible for: (i) maintaining the security and confidentiality of your 357CM Account and your account password; (ii) restricting access to your 357CM Account; (iii) be responsible for any purchases and activities that are submitted under your 357CM Account; (iv) ensuring that all details provided during registration or any other time are correct and complete. Upon successful registration, you can update your particulars in the ‘My Account’ page.

You agree to immediately notify 357 Creative Marketing of any unauthorised use of your password breach of security by contacting us by phone/whatsapp/email (88644177/88860015/contact@inkworld.sg).

We reserve the right to refuse, suspend or terminate the registration of any individual or corporate member and/or the use of any 357CM Services at any time for any reason, including and not limited to the following:

• accounts of Customers that we suspect have been compromised or used in breach of these T&Cs; and/or
• a Customer using multiple accounts to deliver to the same address.

You acknowledge and agree that 357 Creative Marketing may, to the extent permitted by applicable laws, access, preserve, and/or disclose your account information, all communications to and from you and all information relating to your use of 357CM Services, if 357 Creative Marketing is required to do so by law or legal process or if 357 Creative Marketing determines, in its sole discretion, that such action is necessary to protect the rights of 357 Creative Marketing, third parties, and other users of 357CM Services or for purposes of responding to your request for customer service.

Data Policy

We collect personal data such as your name, contact information (e.g. mobile number and email address) and other information that may identify you or is personal to you, when you use 357CM Services or enter into transactions with us (or express interest in doing so). We may also collect information about your browser type, device ID, IP address and the pages you visit.

If you have multiple relationships with us (for example, you use our services across our different businesses), we may also combine such personal data with other personal data we have in our possession, for purposes of facilitating your use of 357CM Services and for the purposes set out below.

By your continued use of 357CM Services, you agree that 357 Creative Marketing may collect, use, disclose and process your personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Notice which can be found at https://inkworld.sg/Privacy-Notice for the purposes set out in the said Privacy Notice and for the following purposes (collectively, the “Purposes”):

• processing your 357CM Account application with us;
• performing obligations in the course of or in connection with our provision of 357CM Services requested by you;
• facilitating your use of 357CM Services;
• verifying your identity and any purchase made on your 357CM Account through your registered mobile number and/or email address;
• processing payment or credit transactions;
• responding to, handling and processing queries, requests, applications, complaints and feedback from you;
• administering and maintaining your 357CM Account, including administering any login processes, benefits and entitlements;
• managing, administering, maintaining, and/or terminating your account with 357 Creative Marketing;
• where you have given us consent, sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, rewards schemes and other promotions;
• customer profiling, market analysis, and research purposes to improve our product and service offerings to you. This includes our use of a variety of third-party web and mobile app analytics and optimisation services to improve 357CM Services and enhance your experience. For example, 357CM Services use web analytics services that may record mouse clicks, mouse movements, scrolling activity, text you type in 357CM Services, and other similar activities. We also use technologies which use cookies and other similar technologies to collect information about the use of 357CM Services anonymously and report website trends, without identifying individual visitors. These technologies may also help us analyse how Customers use 357CM Services;
• 357CM Services are controlled and operated by us from Singapore and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of Singapore. Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using 357CM Services, you consent to the transfer of information to countries outside of Singapore, which may have different data protection rules than those of Singapore; and/or
• for such other purposes as permitted by applicable law or with your express consent.

The Purposes may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

The consent that you provide for the collection, use, disclosure and processing of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using, disclosing and/or processing your personal data for any or all of the Purposes by submitting your request in email to admin@inkworld.sg.

Upon receipt of your email request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within 30 business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing 357CM Services to you and we will, in such circumstances, notify you before completing the processing of your request.

If you have any feedback or issues in relation to your personal data, or about our Privacy Notice, or wish to make a complaint to us, you may contact our Data Protection Officer whose email address is set out in the Privacy Notice.

We may update the Privacy Notice from time to time without notice to you, to comply with applicable laws or as we update our data usage and handling processes. The amended Privacy Notice will take effect when made available at https://inkworld.sg/Privacy-Notice. Your continued use of 357CM Services constitutes your acknowledgment and acceptance of such changes.

Intellectual Property

You acknowledge that the 357CM Services contain information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively, “Content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us and/or our affiliates, business partners, or suppliers.

You may not modify, reproduce, copy or distribute any of our Content for commercial purposes without our prior written consent.

357 Creative Marketing App

357 Creative Marketing App stores and processes personal data that you have provided to us for the Purposes as described above. It is your responsibility to keep your mobile device and access to the 357 Creative Marketing App secure, including but not limited to the following: we do not recommend that you remove any software restrictions and limitations imposed by the official operating system of your mobile device (including but not limited to unlocking, rooting, and/or jailbreaking your device) as that could make your mobile device vulnerable to malware, viruses and other malicious programs, and that could also compromise your mobile device’s security features and compromise the proper functioning of the 357 Creative Marketing App.

Restrictions on use of 357CM Services

357CM Services are provided solely as a convenience to you for non-commercial use. You may access and use 357CM Services only in accordance with all applicable laws and regulations, and with these T&Cs. You acknowledge and agree that 357 Creative Marketing, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to, or use of 357CM Services. You further agree that you may not use 357CM Services for any of the following purposes:

• disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
• transmit material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
• gain unauthorised access to other computer systems;
• interfere with any other person’s use of 357CM Services;
• interfere or disrupt networks or web sites connected to 357CM Services;
• make, transmit or store electronic copies of our Content without the prior written consent of 357 Creative Marketing;
• resell or make commercial use of the 357CM Services or content therein;
• modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content;
• collect or use any product listings or descriptions;
  use any data mining, robots, or similar data gathering and extraction methods from 357CM Services;
• other than for your use of 357CM Services as expressly permitted in these T&Cs, access or attempt to access any systems or servers on which 357CM Services are hosted, or modify or alter 357CM Services in any way;
• forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any content or other information transmitted to or via 357CM Services;
• use, frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including the images found on 357CM Services, the content of any text or the layout/design of any page or form contained on a page) without 357 Creative Marketing’s express written consent; or
• use any meta tags or any other “hidden text” utilizing a 357 Creative Marketing name, trademark, or product name without 357 Creative Marketing’s express written consent.

Any unauthorised use of 357CM Services will terminate the permission or license granted by these T&Cs, and will result in you being barred from use of 357CM Services.

Availability of 357CM Services

Whilst all attempts will be made to ensure 357CM Services access is available all the time, occasionally 357CM Services may undergo repairs, maintenance, or the introduction of new services. In such circumstances, access to 357CM Services may be suspended temporarily and without notice. 357 Creative Marketing disclaims any and all liability for any malfunction, suspension or interruption of 357CM Services, including accessibility due to network problems.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price/or description through 357CM Services, errors may occur and we do not guarantee that the pricing/ or promotional information provided on 357CM Services will be accurate, current, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

• product pictures on 357CM Services are provided to help you recognise the products, but due to packaging redesign and improvements, these may not reflect exactly the product you receive;
• not all products will correspond exactly to the photographs and description on 357CM Services;
• 357 Creative Marketing takes great care to accurately display the colours of our products that appear on 357CM Services. However, as the actual colours you see will depend on your monitor (among other factors), we cannot guarantee that your monitor’s display of any colour will be a true reflection of the actual colours of the products.

In the event of any price difference between your 357CM Services order and the final bill rendered, whether arising from substitutions, price changes, out-of-stock products, promotions, mislabelling, mispricing, and/or weighted items, we reserve the right to adjust the final bill even after an online bill has been presented to you.

We shall not be liable to any person for any loss, damage, or inconvenience suffered in the event that we are unable to fulfil any order for whatever reason.

Product Unavailability

If any item you have ordered is not in the confirmation, it is with much regret that we inform you that the said item is unavailable.
Special offers are valid only while stocks last. We reserve the right to reject and/or limit quantities on any order received.

Order Confirmation

It is your responsibility to review the details (including items selected, pricing and applicable fees) carefully before submitting an order. When you place an order, you agree to all amounts, delivery fee, service fee and other additional charges (if any) and the final ‘Total’ amount which is displayed at the checkout page.
You will be deemed to be aware of, and you accept responsibility for the total amount incurred under your 357CM Account.
Once an order is submitted, the total purchase price and any fees that 357 Creative Marketing may charge you are due immediately and are non-refundable.
Except for changes in delivery address and/or contact details which must be made at least 24 hours prior to the scheduled delivery, no amendment to an order is allowed once the order is processed.

Order Cancellation

You may cancel any online home delivery order (except for bulk orders) at no charge by emailing us at operation@inkworld.sg provided that such cancellation is made at least 24 hours prior to scheduled delivery (“requisite notice”).

Refunds and Returns

Refund: 357 Creative Marketing will arrange for a refund to payment made for the affected or omitted product(s) in the event any order (in whole or in part) is rejected by 357 Creative Marketing for whatever reason.

Exchange & Return Policy: All items have been checked for quality and accuracy. However, as a gesture of good will, we may allow your request to return items that are not satisfactory to you, subject to the following:

• you must check your order upon delivery, and contact us via email with photos of the item(s) in question within 7 days from the date of delivery with your name, contact details, and the reason you are seeking to return any products. 357 Creative Marketing reserves the right to collect the said item(s) for examination;
• Online home delivery order: where you have mistakenly purchased a product, you may return the said product to us within 7 days from the date of delivery, subject to the following: (i) any product being returned must be unopened and in its original packaging; and (ii) production of your proof of purchase.

Delivery

357 Creative Marketing will provide delivery service in mainland Singapore on any orders placed through the 357CM Services. For the avoidance of doubt, 357 Creative Marketing does not deliver to Jurong Island and any other islands. During sale periods and promotions the delivery time may be longer than normal.

For online order, the following delivery fees are applicable to your order:
Free home delivery (1-2 working days) for order $50 and above. Otherwise, the delivery fee applicable is $5.00

For urgent Same day delivery (Order confirmed before 5pm), the following delivery fees are applicable:
For order $50 and above, $15.00. Otherwise, the delivery fee of $22 is applicable.

Where Customer requests 357 Creative Marketing (or its delivery service provider) to leave the product(s) at the front door or anywhere outside the delivery address, such delivery shall be at the Customer’s sole risk and the Customer accepts all liability and risk of loss, theft and damage.

357 Creative Marketing shall not be liable for any consequential, indirect, or damage or loss, however arising, or any deterioration or change in quality or condition of the order after its delivery. For clarity, 357 Creative Marketing and its delivery service provider may decline requests to deliver/leave the order at a place other than the front door of the delivery address.

Whilst we endeavor to complete delivery of your order expeditiously, delivery of your order may be temporarily unavailable or delayed in the event of bad weather or any unforeseen circumstances. All delivery times stated, agreed or represented by us are meant as indicative estimates only, and we shall not be bound by or liable for any inconvenience or loss occasioned to you from late deliveries.

Our delivery service is subject to the availability of our resources and we reserve the right to cancel or reject any delivery request at our sole discretion.

We may use third party delivery service providers to perform delivery of your order. We shall not be liable or responsible for any inconvenience or loss occasioned to you from any late deliveries or mishandling of the order, which is attributable to the third party delivery service provider.

In the case of payment on delivery and the Customer is not present to receive the order at the scheduled delivery date, 357 Creative Marketing reserves the rights to make a redelivery with additional fee of S$7.00.

In the event that the said order is cancelled by 357 Creative Marketing or the Customer, a cancellation fee of S$10.00 will be imposed on the Customer.

Where you or the intended recipient of the order are not at the designated delivery location, 357 Creative Marketing (or its delivery service provider) may leave your order unattended on or in front of the premises of the designated delivery location and the order shall be deemed to have been delivered. After the delivery of the order, the Customers shall solely be liable for all loss, damage whether caused directly or indirectly by you or any person acting on your behalf or otherwise.

Payment

Payment information is transmitted through a secured payment channel using our secure server and Secure Socket Layer. Payment for all purchases will be made to the payment mode selected at your Account with us.

We accepts payment by way of VISA and Mastercard™ debit and credit cards – with the added security of the respective 3D Secure services, Mastercard™ Identity Check™ (SecureCode™), Verified by Visa and SafeKey 2.0. The secure 3D process will be required with certain payments that safeguards the payment through an additional authentication process, thereby providing additional security when processing your card data. The additional authentication process is individually defined and undertaken by your card-issuing bank once your card details have been entered and verified.

357 Creative Marketing may accept payment for purchases made by Customers with credit terms on their Corporate Account (defined below) by way of bank transfer and cheque subjected to exceptional cases, cheque must be received within 30 days from the invoice date. In the event payment not received or the said cheque not presented within 30 days from the invoice date, 357 Creative Marketing reserves the right to remove credit term option from the said Corporate Account.

Other payment methods accepted but not limited to include PayNOW, PayLah, Google Pay, Apple Pay, Union Pay and Vendor@gov,

357 Creative Marketing reserves the right to change the mode or method of payment for products offered on 357CM Services at any time by announcement through 357CM Services, emails, and any other means of communication.

Warranties

357 Creative Marketing provides a 30 day returns on unopened items and in brand-new condition. The Customer can open a support ticket to request for returns. The Warranty period for purchases is up to 180 days. Within the warranty period, 357 Creative Marketing will provide free replacement or full refund as long as the ink or toner cartridges content levels are at least 50% filled. Otherwise, a half price replacement or half price refund option will be offered to the Customer.

Limitation of Liability

You unreservedly acknowledge and agree that you assume all risk in connection with the use of 357CM Services. 357 Creative Marketing shall not be liable for any direct, indirect, consequential, punitive, loss of profits or revenue, or any other damages or loss however arising from your use of and access to 357CM Services.

To the extent that 357 Creative Marketing is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of a product or any other breach of 357 Creative Marketing’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the product(s) giving rise to such liability.

Both 357 Creative Marketing and the delivery service provider will not be held responsible for any damage or loss after delivery. You shall not use our products in any manner and/or for any purpose for which they are unsuited for and you shall be responsible for using all necessary skill and care in handling and using the products. You expressly agree that 357 Creative Marketing assumes no obligation or liability for any advice or information given with the products and 357 Creative Marketing assumes no responsibility for any inaccuracy or misstatement of any such information. You assume all risks connected with the use and storage of the products.

To the fullest extent permitted by law, 357 Creative Marketing shall not be liable for any error or omission in the content of 357CM Services including any damage or injury arising out of or in connection with any access or use of 357CM Services whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft, etc.

357 Creative Marketing shall not be liable to any Customer or persons for any loss, damage incurred or inconvenience suffered in the event 357 Creative Marketing declines to fulfill an order or cancels or withdraws any order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification, etc.).

Promotions & Campaigns

357 Creative Marketing may, from time to time, offer discounts or run promotions. Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis. 357 Creative Marketing reserves the right to modify, cancel or discontinue them at any time on 357CM Services, without any notice to you.

Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” and “while stocks last” basis. No cash or credit will be offered in lieu of any gift.

Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law.

The following general terms and conditions on use of a promotional code are in addition to, and subject to specific terms and conditions of a campaign/promotion activity:

• a promotional code cannot be used in conjunction with any other available promotional codes. 357 Creative Marketing reserves the right to reject any order that uses two or more promotional codes;
• you may redeem any promotional code through 357CM Services;
  the use of any promotional code may affect the minimum amount to qualify for free delivery. In such event, normal delivery fees will apply;
• before completing an order, the Customer shall be responsible for ensuring that the relevant promotional code has been applied;
• no promotional code is exchangeable for cash or other goods and services;
• all prices listed are in Singapore dollars;
• 357 Creative Marketing reserves the rights to vary/amend the privileges or terms and conditions of any promotions without prior notice.

In the event of suspected fraud or misuse of any promotional code, or breach of its qualifying terms or the terms and conditions of the campaign/promotion, 357 Creative Marketing reserves the right to reject or cancel the use of a promotional code. 357 Creative Marketing also reserves the right to charge you partially or in full the value of the benefit received using your order payment method, without further notice to you.

Where you are permitted to return any product to us for a refund/credit and such product was originally purchased under a promotion or discount (including use of a promotional code), you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis.

Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift relates. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, we may charge the delivery fee and/or the full value of the order without the promotion.

357 Creative Marketing reserves the right to change any terms of any contest/campaign/promotion activity without prior notice and substitute any token or prize with one of a similar value. Any prizes received for participating in any 357 Creative Marketing contests/campaigns/promotion activities are strictly non-transferable and are not exchangeable for cash or credit. 357 Creative Marketing shall not be liable for any loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with 357CM Services.

Any decision by 357 Creative Marketing relating to promotions/campaigns, use of promotional code and other rewards or gifts is final and binding.

Governing Law and Dispute Resolution

These T&Cs shall be construed in accordance with the applicable laws of Singapore.

Depending on the nature of the dispute, any claim or disagreement arising out of or in connection with these T&Cs and/or use of 357CM Services (“Dispute”) shall be submitted for mediation at the Mediation Centre of the Consumer Association of Singapore (“CASE”) in accordance with CASE’s mediation procedure in force for the time being. Either party may submit a request to mediate to CASE upon which the other party will be bound to participate in the mediation within CASE prescribed time. If the Dispute cannot be resolved at mediation, such Dispute shall be referred to the Small Claims Tribunal or the courts of Singapore, as the case may be, for resolution.

Force Majeure

If 357 Creative Marketing is unable to perform any of its obligations under these T&Cs due to a Force Majeure Event, 357 Creative Marketing shall be excused from whatever performance is impaired by such Force Majeure Event, provided that 357 Creative Marketing, upon learning of such Force Majeure Event and ascertaining that it will affect its performance hereunder, (a) promptly gives notice to you and any action being taken to avoid or minimise its effect; and (b) uses its reasonable commercial efforts to remedy its inability to perform. The suspension of performance shall be of no greater scope and no longer duration than that which is necessary. A “Force Majeure Event” shall be an event arising from causes beyond the control of 357 Creative Marketing, including but not limited to, acts of God or public enemies, acts of civil or military authority, labour disputes, fires, riots, wars or conditions of war, embargoes, accidents, epidemics, pandemics or outbreak of communicable disease, floods or other unusually severe weather, closing or obstruction of highways, bridges or ferries, any of which have a material, substantial and adverse effect on 357 Creative Marketing’s ability to perform.





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